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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

How to use our client-side portal

I can't log in! How can I reset my account password?

How to add a new user to my account?

My Account

How to set up Direct Debit on my account?

How to add money to your accounts?

Can I cancel and transfer my website away to another provider?

Managing your hosting account

How can I view my website bandwidth usage (monthly data transfer)?

Disk Space: what to do if you have received an "exceeded its disk space quota" error!

Emails & Domains

How to set up a new email address?

Add an email account to an iPhone

How do I change the Name Server Records to point to JoomlaWired?

cPanel

How to Access cPanel

Viewing website bandwidth

How do I setup my email on my device with server mail details

How do I create a FTP account?

How do I delete a FTP account?

Frequently Asked Questions

What is web hosting and why do I need it?

What types of web hosting services do you offer?

How does your company ensure the security of my website and data?

Can you explain the difference between shared hosting, VPS hosting, and dedicated hosting?