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Knowledgebase
The knowledgebase provides documentation written by our team. Please select a category or search for answers.
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How to use our client-side portal
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I can't log in! How can I reset my account password?
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How to add a new user to my account?
My Account
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How to set up Direct Debit on my account?
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How to add money to your accounts?
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Can I cancel and transfer my website away to another provider?
Managing your hosting account
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How can I view my website bandwidth usage (monthly data transfer)?
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Disk Space: what to do if you have received an "exceeded its disk space quota" error!
Emails & Domains
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How to set up a new email address?
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Add an email account to an iPhone
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How do I change the Name Server Records to point to JoomlaWired?
cPanel
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How to Access cPanel
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Viewing website bandwidth
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How do I setup my email on my device with server mail details
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How do I create a FTP account?
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How do I delete a FTP account?
Frequently Asked Questions
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What is web hosting and why do I need it?
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What types of web hosting services do you offer?
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How does your company ensure the security of my website and data?
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Can you explain the difference between shared hosting, VPS hosting, and dedicated hosting?
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