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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

How to use our client-side portal

I can't log in! How can I reset my account password?

How to add a new user to my account?

My Account

How to set up Direct Debit on my account?

How to add money to your accounts?

Can I cancel and transfer my website away to another provider?

How to add a new payment card?

Managing your hosting account

How can I view my website bandwidth usage (monthly data transfer)?

Disk Space: what to do if you have received an "exceeded its disk space quota" error!

Disk Space: what to do if you have received an "exceeded its disk space quota" error!

Emails & Domains

How to set up a new email address?

Add an email account to a mobile

How do I change the Name Server Records to point to JoomlaWired?

Domain Name Transfer

cPanel

How to Access cPanel

Viewing website bandwidth

How do I setup my email on my device with server mail details

How do I create a FTP account?

How do I delete a FTP account?

Frequently Asked Questions

What is web hosting and why do I need it?

What types of web hosting services do you offer?

Can you explain the difference between shared hosting, VPS hosting, and dedicated hosting?

A Client's Guide to Transferring Your Website to Our Hosting Services